Visit Our Location
Explore a vast selection of products at unbeatable prices and count on our responsive customer support for any assistance you need.
Convenient Delivery Choices
Explore our flexible shipping options tailored to your needs. Choose cost-effective shipping through DHL/Standard Parcel Post, expedited delivery with DHL Express or UPS, or secure shipping via our trusted freight forwarder. Prefer to pick up your order? Visit our shop for that convenience. Check this page for a full overview of available shipping methods.
Product Return Process
Our Return Policy ensures customer satisfaction and protection. If you receive a product of good quality but wish to terminate the contract within 7 days, you have the right to do so. Keep the products in their original state to preserve this right. Even if the device is accidentally damaged or its value decreases due to unpacking or testing, you can still request a refund. We prioritize your experience and aim to provide a hassle-free return process.
If any of the following components are missing, the product cannot be returned:
- Complete equipment
- Receipt as proof of purchase from Arbro Shop
- Warranty card
- Service department's report describing the defect
Refunds for the goods will be processed in accordance with applicable laws and regulations.
FAQs
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the shipping carrier's website.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. You can choose the payment option that is most convenient for you during the checkout process.
Can I return or exchange a product?
Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a refund or exchange. Please refer to our Return Policy page for detailed instructions.
How long does shipping take?
Shipping times may vary depending on your location and the selected shipping method. Generally, you can expect your order to be delivered within 5-7 business days. For international orders, it may take longer due to customs clearance procedures.
Do you offer international shipping?
Yes, we offer international shipping to most countries. During the checkout process, you can enter your address to check if we ship to your location. Please note that international shipping may be subject to customs duties and taxes imposed by your country's customs authorities.
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16 May- 30 Sep
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